Returns & Exchanges
At Mike The Jeweler, we stand behind the craftsmanship of our luxury pieces and offer a 30-day return policy for items in original, unworn condition. If you are not completely satisfied with your purchase, we are committed to making it right through a seamless exchange or refund process.
Initiate Your Request
Contact our concierge team or visit our online portal with your order number and email address to start your return authorization.
Secure Packaging
Place the jewelry in its original presentation box and include all authentication certificates; ensure the package is securely sealed for transit.
Affix Shipping Label
Print the prepaid, fully insured shipping label provided by our team and attach it to the exterior of your shipping box.
Inspection and Refund
Once our master jewelers verify the item's condition and serial numbers, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing