Frequently Asked Questions
Everything you need to know about our premium jewelry and service.
What materials are used in Mike The Jeweler pieces?
We use only high-quality materials, including 14k and 18k solid gold, 925 sterling silver, and ethically sourced GIA-certified diamonds and gemstones.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Custom or made-to-order pieces may require 2-3 weeks for production before shipping.
Do you offer a warranty on your jewelry?
Yes, every purchase includes a one-year limited warranty that covers any manufacturing defects. This does not cover normal wear and tear or accidental damage.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved and bespoke pieces are final sale.
How should I care for my jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft cloth and mild soap. Avoid contact with harsh chemicals, perfumes, and chlorine.
Do you offer financing options?
Yes, we partner with Klarna and Affirm to provide flexible monthly payment plans so you can enjoy your luxury pieces now and pay over time.